General Terms and Conditions

WE, ROOFTOP SOLUTIONS, INC. (RTS), HEREBY PROPOSE TO FURNISH LABOR AND MATERIALS TO OWNER IN ACCORDANCE WITH THE SPECIFICATIONS IN THE ATTACHED PROPOSAL AND CONDITIONS AS LISTED IN PARTS 1–8 BELOW:

1.1.  RTS will furnish all permits, labor, materials, equipment, apparatus, tools, and transportation necessary for, and incidental to, the proper installation and completion of the work as described in the Proposal, unless otherwise noted in the Proposal.

1.2.  Approximate number of squares of to be installed and type of materials to be used shall be listed in the Proposal.

1.3.  Flashings to be replaced or reused in accordance with the Proposal, manufacturer’s recommendations, and building codes. Unless otherwise specified, RTS may reuse existing metal flashings that are found to be in useful condition, at RTS discretion.

1.4.  Owner is responsible for notifying occupants to stay clear of the work area. It is especially important that occupants/visitors do not stand under the perimeter of the roof at any time during the project. Additionally, please do not park vehicles, trailers, valuables, etc. near the roof’s perimeter.

2.1.  RTS shall use workmen who are trained and experienced in roofing, installing metal flashing, and/or other skills needed to satisfactorily complete the project as specified and in accordance with standard practices, manufacturing guidelines, relevant building codes, RTS safety manuals and procedures, and workplace safety laws.

2.2.  RTS shall keep the roof weatherproof during work and make every reasonable attempt to complete the project on schedule.

2.3.  RTS shall make certain that the surfaces to which the roof is to be installed are in a suitable condition for this application or that they have been repaired to a condition satisfactory for roofing. This may require additional costs, such as the cost for sheathing installation or replacement as outlined in the Proposal. Any truss work, load bearing adjustments, and similar must be performed by a qualified party at the expense of the Owner.

2.4.  All agreements are contingent upon delays beyond our control.

2.5.  RTS shall not be responsible for slight scratching/denting of gutters, oil droplets on driveway, damage to flowers or landscaping, hairline cracks in concrete, or interior damage caused by vibrations from our work (such as falling decorations, cracked ceilings, or pipe disconnections).

3.1.  RTS will supply all materials listed in the Proposal in like new condition. All unused materials remain the property of RTS.

3.2.  Material defects are covered by manufacturers’ warranties and are excluded from any RTS warranty.

4.1.  RTS will install all roofing systems to meet manufacturer’s written instructions/specifications and/or local building codes.

4.2.  Tools, equipment, surplus materials, scraps, and debris resulting from the roof installation shall be organized and cleaned up or removed and disposed of by RTS on a daily basis.

4.3.  It is possible that dust and dirt may infiltrate into the attic space during installation or removal of roofing. This is particularly true during removal of old roofing and felt. RTS will not be held responsible for clean-up of attic areas or any other interior areas. Building owner is advised to remove any valuable items from the roof or attic spaces and/or to cover such items with plastic, tarps, or other suitable covering prior to RTS’s arrival on site.

4.4.  RTS will take considerable effort to ensure that nails and other debris do not make their way into/onto hardscaping/landscaping. RTS will magnet sweep the area, including lawns, walkways, and patios, prior to departure. All visible nails from finished surfaces will be removed. However, it is possible that nails and other debris may escape RTS’s effort - a small amount of debris is NOT cause for non-payment.

4.5.  RTS does not handle hazardous material inspections or removal – including but not limited to mold or asbestos inspection, certification, removal, or abatement.

4.6.  Owner shall provide access to the property and access to any onsite electrical and water systems as necessary for work completion. New construction projects shall also provide access to onsite dumpsters for our limited disposal needs.

5.1.  Standard Payment Terms are 50% down, and 50% upon completion. The down payment allows us to purchase materials for the job. Any alteration to these payment terms will be represented in the Proposal.

5.2.  For the avoidance of doubt, completion shall mean the completion of code-compliant roofing work, not the date at which Owner accepts the work.

5.3.  Refunds prior to our work beginning will be subject to the returnability (or not) of any ordered materials and related restocking, processing, transportation, storage, or transaction fees. RTS reserves the right to provide ordered material as refund in the unlikely event that a refund is required.

5.4.  Total amount due for the roofing work will be a total as stated in the Proposal for all labor and materials, plus any additional costs for repair of roof sheathing and any additional work order changes that have been agreed upon between RTS and Owner.

5.5.  Any alteration or deviation from the specifications in the Proposal that involve extra costs will be executed only upon written orders and will become an extra charge over and above the price listed in the Proposal.

5.6.  Metals, wood, and other materials have seen meaningful, frequent price escalations in reaction to market forces, recently, so RTS reserves the right to alter pricing of its proposals, at any point prior to installation of the material, as necessary to adjust for relevant cost increases.

5.7.  RTS reserves the right to file a lien against Owner and their property for any non-payment issues. Owner will be responsible for all attorneys’ fees, court costs, and employee costs associated with non-payment.

5.8.  Owner agrees that any dispute which may arise between RTS and Owner out of or in connection with this contract shall be adjudicated before a court located in Jefferson County, Idaho and hereby submit to the exclusive jurisdiction of the federal and state courts of the State of Idaho located in Jefferson County with respect to any action or legal proceeding commenced by any party, and irrevocably waive any objection they now or hereafter may have respecting the venue of any such action or proceeding brought in such a court.

6.1. RTS will carry General Liability Insurance and Workers’ Compensation Insurance and will provide Certificates of Insurance to Owner prior to the execution of any work, upon request.

RTS warrants to the Owner that RTS will repair any leak or damage to the roof caused by defects in RTS workmanship, commencing immediately upon both meaningful completion of a full roof system AND 100% payment to RTS, subject to the terms and conditions listed herein.

7.1.  The standard warranty term is valid 1 year (365 days) from meaningful completion of the roof system. This standard 1-year term applies unless stipulated otherwise in the Proposal. Repairs under this warranty do not extend or reset the warranty term duration.

7.2.  Owner should provide RTS with notice of any leak, damage, etc. occurring with the roof promptly upon discovery – the same day if discovered before 5pm or during the next business day if discovered after 5pm – by calling the main office line (listed at top of this page) and leaving a message if no answer. By providing this notice, Owner authorizes RTS to investigate the cause of the damage.

7.3.  If an investigation reveals that the problem is the result of defects in RTS workmanship, RTS will repair the problem in a timely manner. Should the cause of the problem be discovered to be outside the scope of this warranty, Owner may be responsible for any cost associated with investigation or repair.

7.4.  If an investigation reveals that the problem is a result of material failure, RTS will assist the Owner in contacting the material manufacturer to address their material warranty.

7.5.  The warranty will be void if or when:
7.5.1.  The roof furnished and installed by RTS was damaged by a natural disaster or act of God, including but not limited to tornado, earthquake, hurricane, insects, gale-force winds, lightning, or hail.

7.5.2.  The roof furnished and installed by RTS was damaged by misuse, abuse, or negligence, including but not limited to vandalism, terrorism, excessive traffic, storage of any items on the roof, application of harmful or corrosive substances to the roof, recreational activities, or work performed by any other contractor.

7.5.3.  The roof furnished and installed by RTS was damaged due to the building not having sufficient strength to support the weight of live or dead loads or having any other structural defects or damage.

7.5.4.  The roof furnished and installed by RTS was damaged due to ice dams, hydrostatic pressures, or resultant issues.

7.5.5.  The roof furnished and installed by RTS was damaged, cleaned, repaired, or otherwise altered by another contractor without written approval from RTS.

7.5.6.  The roof furnished and installed by RTS was not reasonably maintained by the Owner.

7.5.7.  The Owner has not complied with all terms and conditions listed in this warranty section.

7.6.  Any discoloration of roof caused by environmental agents such as, but not limited to, dirt, algae, lichens, or bacteria is not covered by this warranty.

7.7.  RTS does not warrant against snow slide or damage resulting from it.

Ice dams are a dangerous build-up of ice along the lower edge or valley of a roof that can often lead to leaks. They are typically caused by heat escaping from the interior of a structure and heating the snow from underneath the roofing surface. Melted snow then trickles down the roof surface until it goes beyond the exterior wall, where it freezes. This eventually causes enough ice build-up to create a damming effect, which in turn causes water to back up the roof surface, where it finds a way into the building envelope.

Ice dams void warranties so it is important to provide proper maintenance on your structure and roof to first minimize ice dam formation and then remove ice dams before they cause damage.

A properly insulated and ventilated building will prevent heat transfer from reaching the underside of the roof and prevent ice dams.

Here are important disclaimers:

1. Although ice shield is designed to help mitigate leaks caused from ice dams, it does not prevent ice dams from forming nor can it completely guarantee that leaks will not occur.
2. Although proper ventilation may help mitigate ice dams, it does not guarantee against ice dams or the leaks caused from them.
3. Although heat tape may help mitigate ice dams, it does not guarantee against ice dams or the leaks caused from them.
4. Although a cold roof should mitigate ice dams, its presence does not guarantee against ice dams or the leaks caused from them.
5. Proper roof maintenance such as snow removal and prompt ice dam steaming are important when insulation cannot be retrofitted to correctly eliminate heat transfer.
6. We only install professionally engineered snow retention systems from a reputable manufacturer to mitigate the risk of failure from these systems, but since that manufacturer warrants the system directly with the Owner, RTS does not provide a separate warranty.
7. If the professionally engineered snow retention system installed by RTS fails, RTS will assist Owner in contacting the manufacturer for a warranty claim.
8. Snow Retention systems should be inspected every two years. That inspection and any maintenance required is at Owner’s expense.